Dru Gold
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  • About Us
  • Services
  • FAQs
  • Gold Calculator
  • Enquiry
  • Contact Us
Dru Gold Dru Gold
  • Home
  • About Us
  • Services
  • FAQs
  • Gold Calculator
  • Enquiry
  • Contact Us

FAQs

HomeFAQs

WHAT ARE THE BENEFITS OF SELLING THROUGH DRU GOLD?

We give you the highest commodity price, professional & computerized valuation, instant payments.

HOW IS VALUATION DONE AND HOW LONG DOES IT TAKE?

Valuation is done on the spot, using latest computerized testing (XRF testing).

Acid test is done in case of silver articles.

A basic test can take up to a minute per article.

DO YOU CHARGE FOR TESTING AND VALUATION?

NO, estimation is provided free of cost.

HOW DO YOU DETERMINE THE VALUE OF A COMMODITY?

It is very simple: Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) charges = NET VALUE

WHAT ARE THE OTHER POSSIBLE DEDUCTIONS?

Any stones, beads, enamel, if present, their weight will be deducted.

WILL MY ORNAMENTS GET DAMAGED DUE TO TESTING?

NO, your ornaments will not get damaged through computer XRF test. In some situation where the need for melt test arises,

in such case with your authorization, ornaments will be melted and tested.

HOW WILL I BE PAID ?

All payments will be based on our company guidelines either by CASH* / NEFT / IMPS / RTGS. (*Subject to statutory guidelines)

WHAT ARE THE DOCUMENTS REQUIRED FOR SELLING GOLD ORNAMENTS?

You must produce one photo ID and one address proof document which could be a Aadhar card, driver’s license, passport, ration card, election ID, telephone bill, mobile bill, property sale deed, etc.

I AM NOT A RESIDENT OF THE STATE WHERE I AM SELLING. SO, CAN I SELL MY ORNAMENTS AND WHAT DOCUMENTATION IS REQUIRED?

YES, you can sell, by providing one Photo ID, one local address proof and one native address proof.

ONCE SOLD CAN I BUY BACK MY ORNAMENTS LATER?

NO, we will not be able to re-sell the ornaments, as we will be immediately melting the ornaments for purification.

WHY IS IT THAT SOME GOLD BUYERS CHARGE LOWER SERVICE CHARGE COMPARED TO DRU?

Most gold buyers to attract customers come up with various alternative offers, but what you need to keep in mind is, no business can run without profit. Most gold buyers reduce their service charges but they try to make their profit but showing lesser purity of your gold than it actually is. Which is a most corrupt practice, and at DRU we refrain for doing it. At DRU we follow most transparent and ethical practices, where the entire process is done right in front of your eyes, with most advances technology. Hence, for the service provided to you we charge you a reasonable service charge.

CAN I SELL GOLD BELONGING TO MY RELATIVES, NEIGHBOURS OR FRIENDS?

NO, you cannot sell gold that does not belong to you. You can only sell gold with belongs to you, your spouse, or your parents but only with their consent.

I AM 18 TO 21 YEARS OLD CAN I SELL MY JEWELLERY?

Anyone who is aged between 18 to 21 years of age can sell their gold, but only with the consent from parents or legal guardian. For the transaction to process we will require a written letter from parents or legal guardian along with their photo ID and address proof.

We have strict policy with respect to purchase of any kind of gold from Minors. We do not buy gold from anyone aged below 18 years.

CAN I SELL BROKEN OR TAMPERED JEWELLERY? ALSO, IS THERE ANY RESTRICTION ON QUANTITY SALABLE?

YES, you can sell broken or tampered jewellery.

NO, there is no restriction on the salable quantity. No quantity is too small or big for us.

DO YOU BUY WHITE GOLD?

YES, as far as it is gold we buy all kinds of gold, white gold, rose gold, pink gold, yellow gold.

CAN I GET THE PAYMENT THROUGH NEFT OE RTGS?

YES, we can transfer payment below two lakhs through NEFT and payments above two lakhs through RTGS, foe which we would require name as per bank records, Account Number and type, IFSE code, bank name and branch details.

Note: your cheque book will contain all this information.

CAN YOU RELEASE GOLD WHICH HAS ALREADY BEEN PLEDGED IN A BANK OR FINANCE COMPANY?

YES, we can get your pledged gold released from banks, NBFCs, Pawnbrokers, IIFL etc.

WHAT IS THE PROCESS OF GETTING MY PLEDGED GOLD RELEASED AND HOW DO I PROCEED?

Firstly, we would recommend you to collect details from your banker or financer with regards to the release amount (Principle + Interest). Then visit one of our stores wit your pledged gold receipt, your ID card, Address proof and cheque book. Then our evaluation team will verify complete details and suggest you if we will be able carry forward your transaction or not.

HOW LONG DOES IT TAKE TO RELEASE MY PLEDGED GOLD AND WILL I GET PAID INSTANTLY?

Once you provide with all the necessary documentation and the deal is good for both the parties to take forward, we instantly get your pledged gold released. As soon as the gold is released, it will be brought back to our office for final evaluation and settlements.

WHAT HAPPENS IF I AM NOT SATISFIED WITH THE VALUATION AFTER THE RELEASE OF MY PLEDGED GOLD?

Foremost, we try to give the best value for your gold based on the details provided by you. However, after getting your gold released, if you are not satisfied with the valuation, you must repay the amount advanced by us to get your gold released + an additional 5% of the released value.

WHAT IF THE VALUE OF GOLD TURNS OUT TO BE LOWER THAN THE RELESED VALUE?

YES, there are chances of your gold value being lower than the released value. In order to avoid such situation we recommend you to make sure to provide us accurate information with regards to the weight, purity, stones and beads present, wax content of you pledged gold prior to release of the gold. These facts are crucial inputs to determine the value of your gold.

During situations where the value of your gold turns out to be lower than the released value,

you (customer) must pay the differential amount + nominal fee.

WILL DRU GOLD REPRESENTATIVE ACCOMPANY ME TO THE BANK OR FINANCE COMPANY TO GET MY PLEDGED GOLD RELEASED?

YES, as a customer you will be authorizing our representative to get your gold released on your behalf. Dru representative will deposit the respected amount to the financer and collects the gold in your presence. Once the gold is released our representative will accompany you to our office for final valuations and settlements.

WHY DO YOU COLLECT MY ID AND ADDRESS PROOF?

Our company policy mandates us to perform KYC process for all our customers. Firstly, every transaction involves huge amounts, and also because most customers wouldn’t preserve invoices/bill copies, so it gets difficult for us to know if the ornaments or bullion is a legitimate possession or otherwise.

WHAT ARE THE GROUNDS FOR REJECTION OF MY TRANSACTION?

Incorrect KYC submitted, under age, improper explanation related to ownership, selling on behalf of others are a few grounds your transaction can be rejected.
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  • Gold Release Terms & Conditions
  • Store Purchase Terms & Conditions

WE RELEASE PLEDGED JEWELLERY ON SPOT

Release Pledged gold

Get the Bank Receipt & DRU will release your pledged gold

Release pledged gold from Banks, Financiers, Pann brokers. The benefit of releasing pledged gold and selling it for instant money is to save yourself and your family from high interest rates.
Cash for gold

We melt & weigh the gold in front of you

We melt & weigh the gold in front of you to provide exact value within minutes. We always provide the best offer possible by giving best value for your jewellery.
Gold Buyers

We will examine the purity

We use internationally renowned XRF technology to examine the purity of precious metal/s, which helps provide laboratory-quality results in your presence.
Cash for gold

We will provide instant cash

We provide instant money for your gold & jewellery on the spot in any form as per your demand such as Cash, RTGS, Fund Transfer, Demand Draft, or Cheque, etc.
(As per RBI guidelines)

WE BUY OLD JEWELLERY ON SPOT

Gold Buyers in Hyderabad

Get your used gold Jewellery

Bring the gold jewellery that you intend to sell that you no longer use. We buy gold in any form let it be chains, necklace, rings, coins, etc.
Cash for gold

We melt & weigh the gold in front of you

We melt & weigh the gold in front of you to provide the exact value within minutes. We always provide the best offer possible by giving best value for your jewellery.
Gold Buyers

We will examine the purity

We use internationally renowned XRF technology to examine the purity of precious metal/s, which helps provide laboratory-quality results in your presence.
Cash for gold

We will provide instant cash

We provide instant money for your gold & jewellery on the spot in any form as per your demand such as Cash, RTGS, Fund Transfer, Demand Draft, or Cheque, etc.
(As per RBI guidelines)