FAQs

Valuation is done on the spot, we adhere to the latest computerized testing (XRF Testing) & acid test in case of silver articles, a basic test can take up to a minute per article.

Estimation is provided free of cost.

It is very simple: Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) charges = NET VALUE

Stones, Beads, Enamel, melt charges weight if present will be deducted for valuation.

NO your ornaments will not get damaged if a computer XRF test is done, in some cases if we feel that a melt test is required only then the ornament will be melted and tested.

All payments will be based on our company guidelines either by CASH* / NEFT / IMPS / RTGS. (*Subject to statutory guidelines)

You must produce 1 Photo ID & 1 Address proof out of the following documents i.e. Driving license, Passport, Ration card, Election ID, Work ID, Telephone bill, Mobile bill, Property Sale Deed etc.

YES you can by providing 1 Photo ID & 1 (local) Address & 1 (Native) Address proof.

NO we will not be able to re-sell it as we will be melting it for purification immediately.

Most Gold buyers to attract customers come up with very attractive offers, but what you need to know is that no business can run without a profit, These Buyers will lower the value of the gold purities to adjust their charges which we feel is a corrupt practice. At DRU Gold we follow ethical procedures and service charges fairly levied separately.

NO you cannot, you can sell Gold which belong to you, your spouse or your parents with their consent.

If you are aged between 18 to 21 years you need to have consent from your parents or legal guardian, We will require a written letter and their photo id & address proof in order to transact. We have a strict NO MINORS policy and we do not purchase from persons aged below 18 years.

No quantity is too small or big for us, you can sell any quantity. YES we purchase broken & tampered gold jewellery.

YES we purchase white Gold, Rose gold, Pink gold, Yellow gold, as far as it is Gold.

YES we can, Below 2 lakhs through NEFT and above 2 lakhs through RTGS. (Name as per bank records, Account no. & type, IFSC code, Bank name & branch details are required): Note your cheque book will contain all this information.

YES we have this service where we release your gold pledged in Banks, Muthoot, Mannapuram, IIFL, Pawn brokers etc.

First get the details from your banker or financer regarding the Release amount (Principle + Interest) and then visit us with your Pledge receipts, ID, Address proof, cheque book. Our evaluation team will verify the details and suggest you if it is worth releasing the gold. If we feel there is any benefit from releasing then we will arrange for a release of gold immediately.

Once we release the gold, it will be brought back to our office and final settlements will be made after evaluation.

Before releasing the Gold we would ensure to give you an estimation based on the details provided by you, However if you are not satisfied with the valuation after release you will have to repay the amount advanced by us + an additional 5% of the released value.

Yes there are chances this can happen, make sure you are providing the correct information regarding the weights, purity, stone beads wax content of gold prior to release of Gold from the Banks, These facts are very critical inputs which determine the value of the gold. In the event the value of the gold turns out to be lower than the released value then the customer has to pay the differential amount.

YES you will be authorizing our representative to release the gold on your behalf, our representative will deposit the cash to the financer and collect the gold in your presence. Once the Gold is released you will be accompanied to our office by our representative for final valuation & settlements.

As per our company policy it is mandatory to perform KYC as transactions involve huge values, As most customers would not have preserved their Bill/Invoice copies it becomes difficult for us to know if the ornaments or bullion is a legitimate possession or otherwise.

Incorrect KYC submitted, Under age, Improper explanation related to ownership, selling on behalf of others are a few grounds your transaction can be rejected.