FAQs

Valuation is done on the spot, using latest computerized testing (XRF testing).

Acid test is done in case of silver articles.

A basic test can take up to a minute per article.

NO, estimation is provided free of cost.

It is very simple: Weight of commodity (X) Purity Percentage (X) Buying rate = Value (-) charges = NET VALUE

Any stones, beads, enamel, if present, their weight will be deducted.

NO, your ornaments will not get damaged through computer XRF test. In some situation where the need for melt test arises,

in such case with your authorization, ornaments will be melted and tested.

All payments will be based on our company guidelines either by CASH* / NEFT / IMPS / RTGS. (*Subject to statutory guidelines)

You must produce one photo ID and one address proof document which could be a Aadhar card, driver’s license, passport, ration card, election ID, telephone bill, mobile bill, property sale deed, etc.

YES, you can sell, by providing one Photo ID, one local address proof and one native address proof.

NO, we will not be able to re-sell the ornaments, as we will be immediately melting the ornaments for purification.

Most gold buyers to attract customers come up with various alternative offers, but what you need to keep in mind is, no business can run without profit. Most gold buyers reduce their service charges but they try to make their profit but showing lesser purity of your gold than it actually is. Which is a most corrupt practice, and at DRU we refrain for doing it. At DRU we follow most transparent and ethical practices, where the entire process is done right in front of your eyes, with most advances technology. Hence, for the service provided to you we charge you a reasonable service charge.

NO, you cannot sell gold that does not belong to you. You can only sell gold with belongs to you, your spouse, or your parents but only with their consent.

Anyone who is aged between 18 to 21 years of age can sell their gold, but only with the consent from parents or legal guardian. For the transaction to process we will require a written letter from parents or legal guardian along with their photo ID and address proof.

We have strict policy with respect to purchase of any kind of gold from Minors. We do not buy gold from anyone aged below 18 years.

YES, you can sell broken or tampered jewellery.

NO, there is no restriction on the salable quantity. No quantity is too small or big for us.

YES, as far as it is gold we buy all kinds of gold, white gold, rose gold, pink gold, yellow gold.

YES, we can transfer payment below two lakhs through NEFT and payments above two lakhs through RTGS, foe which we would require name as per bank records, Account Number and type, IFSE code, bank name and branch details.

Note: your cheque book will contain all this information.

YES, we can get your pledged gold released from banks, NBFCs, Pawnbrokers, IIFL etc.

Firstly, we would recommend you to collect details from your banker or financer with regards to the release amount (Principle + Interest). Then visit one of our stores wit your pledged gold receipt, your ID card, Address proof and cheque book. Then our evaluation team will verify complete details and suggest you if we will be able carry forward your transaction or not.

Once you provide with all the necessary documentation and the deal is good for both the parties to take forward, we instantly get your pledged gold released. As soon as the gold is released, it will be brought back to our office for final evaluation and settlements.

Foremost, we try to give the best value for your gold based on the details provided by you. However, after getting your gold released, if you are not satisfied with the valuation, you must repay the amount advanced by us to get your gold released + an additional 5% of the released value.

YES, there are chances of your gold value being lower than the released value. In order to avoid such situation we recommend you to make sure to provide us accurate information with regards to the weight, purity, stones and beads present, wax content of you pledged gold prior to release of the gold. These facts are crucial inputs to determine the value of your gold.

During situations where the value of your gold turns out to be lower than the released value,

you (customer) must pay the differential amount + nominal fee.

YES, as a customer you will be authorizing our representative to get your gold released on your behalf. Dru representative will deposit the respected amount to the financer and collects the gold in your presence. Once the gold is released our representative will accompany you to our office for final valuations and settlements.

Our company policy mandates us to perform KYC process for all our customers. Firstly, every transaction involves huge amounts, and also because most customers wouldn’t preserve invoices/bill copies, so it gets difficult for us to know if the ornaments or bullion is a legitimate possession or otherwise.

Incorrect KYC submitted, under age, improper explanation related to ownership, selling on behalf of others are a few grounds your transaction can be rejected.